Are underperforming computers or networks at your family office or CPA firm holding you back? Over the past few months, we have encountered a number of instances where clients are frustrated that our family office accounting and reporting software is performing slowly. However, when they send us a copy of their “poorly running database” to test, the software runs fine with their data on our system. This means that something unidentified in the client’s IT environment has been hindering the operation of our accounting and portfolio tracking software.
Many Potential Causes
The poor performance of the client’s system could be due to any number of issues. It may simply be that the amount of data has grown to the point where a much more powerful processor is needed to handle the volume of transactions at the speed the client expects. Alternatively, the problem could result from a defective computer, a networking or software infrastructure issue, an operating system that has not been updated properly with the latest patches or any of a dozen other possibilities. It could take hours, or days, of testing to successfully identify the underlying cause.
Unfortunately, the ability to diagnose problems within a client’s IT system can be beyond our capabilities. We want to support our users, but we simply do not have sufficient access, much less the time, manpower or expertise to diagnose every client’s system limitations. With so many connection points and interactions, finding the underlying issue(s) can be like looking for the proverbial needle in a haystack, even for experienced IT consultants. And, of course, we are not IT consultants focused on systems. We are software developers focused on the accounting and reporting needs of High Net Worth investors and Family Offices.
Fortunately, there is a proven solution when such issues arise: a private data center, which can remotely provide all the computer processing the client requires. The client’s applications (such as Financial Navigator family office software) and data are stored at the private data center and are accessed via a reliable Internet connection.
This approach offers the following advantages:
- Powerful Servers – The center’s servers are modern, powerful machines that can be configured for optimum processing power.
- Expert Maintenance – The staff maintaining the servers are experts and keep the servers configured for maximum effectiveness, even as your data requirements grow over time.
- Full Service Solution – All of the standard data center features are provided. These include disaster recovery (data backup and archiving, emergency power sources, alternative site redundancy, etc.), as well as standard security features such as firewalls, virus protection and automatic operating system updates.
Not For Everyone
Certainly this alternative is not needed by the majority of our users. It is most beneficial in cases where clients have especially large databases, hundreds of entities, many years of data, a dozen or more users on the system at the same time and/or routinely run many reports that require extensive computing power. However, if your operation does fall into one of those categories, a private data center can be a quick and effective solution for the performance issues you may be facing.
If you are interested in learning more about this alternative, please feel free to contact us.