An important concern when helping clients troubleshoot their software is minimizing down time. And rightly so. Accountants need to enter a great number of transactions into their systems, they need to create reports, and they also need to meet deadlines. In order to resolve an issue quickly, the user of the software and the technician must engage in efficient communications. A user who has a basic understanding of Information Technology (IT) and accounting increases the efficiency of the communications and therefore increases productivity. In my opinion, this is why a well-rounded and life-long education is imperative.
Technology continues to become a greater part of everyday life in most professions, and professionals must adapt or get left behind. Fortunately, multiple resources are available over the internet to be used for self-study. I personally do not think certification in IT is important unless IT is your career path. Learning the material is much more important.
A few resources for self-study are these:
While the Computing Technology Industry Association (CompTIA) offers a variety of IT certifications, the A+ certification is designed to guarantee a level of knowledge and skills in people needing at least a minimum of IT expertise. The training, recognized globally, is described as enabling a certificate holder “to manage, maintain, troubleshoot, install, operate and configure office computing equipment; describe computing technologies and basic principles; adhere to professional standards; and use testing tools.” The subject matter of the A+ certification is more than enough for an accountant, and it is a basic requirement for IT professionals.
Currently, CompTIA’s website does not provide direct training or self-study material. Instead, it provides links to its training partners. While these training partners have the most up-to-date materials, registration and purchase are required to access them.
An amazing amount of content is available on YouTube. The site is a great resource for individuals who do not need a certification but have a desire to learn. The disadvantage of using YouTube as a self-study tool is finding the videos; all the reviews of the A+ certification are unavoidable. Nevertheless, there are several CompTIA A+ course videos that cover IT fundamentals and there is also an interesting brief history on how IT has evolved over the years.
Another excellent site for both non-IT and entry-level IT professionals is ProfessorMesser.com. No filtering of material is necessary since the site is dedicated to IT training. It provides free videos for several of the CompTIA certifications, including A+. Downloadable content is also available for a flat fee.
If you have a passion for learning, as I do, or if you would like to increase your productivity by minimizing down time, I recommend that you take advantage of these resources. As Mahatma Gandhi once said, “Live as if you were to die tomorrow; learn as if you were to live forever.”